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Thank you for contacting VistaPrint. As a security measure, please do not enter your credit card number in the chat window. A representative will assist you shortly.

You have been connected to Tashiba .

Tashiba : Thank you for contacting VistaPrint JC. My name is Tashiba. How may I help you?

J C: Hi. I've just check today's mail and my order still isn't here. I'm concerned, because these are for invitations that need to be mailed out this week.

Tashiba : I would be happy to assist you J.

Tashiba : One moment please while I access your account.

JC: ok

Tashiba : Please accept our apology for the delay in receiving your order ?????????-???? . In researching our records, we found your order was shipped on 9/1/2010. As requested on the Shipping Information page of the check out process, the order was shipped to the following address:

xx xx xxxxxxx

xxxx x. Fxxxx Sxxx

xx, xxx xxxxx

United States of America

Please confirm that this is a valid shipping address.

J C: Correct address

Tashiba : Please accept our apology for any inconvenience caused by this. We are expediting a replacement order of the missing items for you, at no additional cost.

J C: Ugh, how long will this take?

Tashiba : You will receive the labels within 7 days.

JC: that's not expediting!

J C: I said invites need to be mailed out THIS week

Tashiba : I apologize for the inconvenience but that is the fastest timeframe we offer for labels.

J C: Good to know this is how Vista Print is. Will never order from them again. Live and learn

J C: do you not have 3 day shipping?

Tashiba : I apologize for the inconvenience but this is not a normal occurrence.

Tashiba : We do not have 3 days for labels.

J C: Lucky me. What's the 3 day for? Everything else other than labels?

Tashiba : It is not available for labels, mugs, banner stands and a assortment of other products.

J C: Completely disappointed. No other way to "fast track" this inconvenience that doesn't normally happen?

Tashiba : I do understand your circumstance but we currently do not have a faster turnaround for labels.

J C: Not good service. Will wait for abnormal occurrence to arrive within 7 days then. Thanks.

Tashiba : Thank you for contacting VistaPrint. I hope I have answered your question. Is there anything else I could help you with?

J C: Oh, your welcome. Yep, you've answered the question. Nope, won't be able to help me or anyone else I know again with this awful service.

Tashiba : Thank you and have a nice day!

J C: You've definitely "made an impression".

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Product or Service Mentioned: Vistaprint Customer Care.

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:grin So far so good I ordered your business cards and the card holder and I love them just hope i like the other stuff i ordered.

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